POLICIES


 

REFUND POLICY

You have 7 days after you receive your suit to send it back if it didn't work out for any reason. Hygienic liners still need to be intact, and the item cannot be damaged, used, or washed in anyway.  Original hangtags also need to be intact. Returns not abiding by this policy will be returned to sender, and no return issued.  We do not refund shipping fees. If you'd like an exchange please send a note with the suit saying what suit you would like. We will send you the exchange if we have the suit in stock, if not we will issue a refund.

All clearance suits ($55 or less) are final sale, non-refundable, no exchanges.

NOTE:  WE RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE OR RETURN. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED RETURNS.

Please ensure order number is enclosed and send all returns/exchanges to:

ELE SWIMS

820 Woodside Lane

Encinitas, CA 92024

ONLY ONE EXCHANGE IS ALLOWED PER ORDER. FOR INTERNATIONAL ORDERS, NO EXCHANGES ARE ALLOWED, ONLY RETURNS. 

SHIPPING

If the tracking information provided has reported a successful delivery but you have not received it please contact USPS 1-800-222-1811. Please understand that we can’t take responsibility for lost or missing packages that have been successfully delivered to the shipping address. Any redeliveries will also need to be scheduled through USPS.

 

GIFT CARDS:

Our standard return policy applies to any products purchased with a ELE SWIMS Gift Card. We will re-apply the returned amount back onto the original Gift Card.
If you used a credit card in addition to a ELE SWIMS Gift Card to pay, we will credit your card the amount originally charged and place the remaining balance onto the Gift Card used when making your original purchase.

 

For international orders, customers are responsible for all import duties and custom fees within their own country.

Promotion codes are valid for a limited time only. We reserve the right to modify or cancel at any time. Promotion codes cannot be combined with other offers. 

We reserve the right to change prices at any time. We reserve the right to cancel any orders at any time. We reserve the right to refuse service to anyone.

The best way to be updated about sales, promotion codes, and giveaways is to follow us on Instagram @eleswims